fx991 Terms & Conditions

Acceptance of These Terms

By creating an account or placing any bet on fx991 at https://fx991.lat, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, you must not use the platform.

These terms form the complete agreement between you and fx991 and take precedence over any verbal representations or earlier written versions. fx991 reserves the right to update these terms at any time; continued use of the site after a change is published constitutes acceptance of the revised terms.

Eligibility

To open and use an fx991 account you must meet all of the following conditions:

• You are at least 18 years old.
• You are a resident of Bangladesh or accessing the platform from a jurisdiction where online gaming is lawfully permitted.
• You are not an employee, contractor, or close family member of an employee of fx991 or its affiliated companies.
• You are acting on your own behalf and not as an agent for any third party.
• You are not registered on any self-exclusion list or under a court-ordered restriction from gambling.

fx991 may ask for proof of age at any time. Accounts found to belong to players under 18 will be closed immediately and any winnings forfeited.

Account Rules

One Account Per Person

Each player may hold exactly one account on fx991. Creating duplicate accounts — whether using the same identity, the same mobile number, the same bKash/Nagad wallet, or the same device — is a breach of these terms. Duplicate accounts may be closed without notice, and balances may be cancelled.

Accurate Information

You must provide your real name, date of birth, and a working mobile number during registration. Providing false information is grounds for immediate account closure. fx991 uses the details you provide to verify your identity before your first withdrawal (see the KYC section in the Withdrawal Guide).

Account Security

Your password and account credentials are your responsibility. Do not share them with anyone. If you suspect unauthorised access, change your password immediately and contact our 24/7 live chat support. fx991 is not liable for losses resulting from your failure to keep credentials secure.

Deposits & Payments

All deposits must be made from a payment account registered in your own name. Third-party funding — depositing from someone else's bKash or bank account — is not permitted and may result in account suspension pending investigation.

fx991 does not charge a fee for deposits. Any charges levied by your mobile banking provider are your own responsibility.

Withdrawals

The minimum withdrawal amount is ৳500. The maximum you may withdraw in a single day is ৳115,000. Standard withdrawal requests are processed in approximately 25 minutes, though first-time withdrawals may take up to 1 hour while identity verification (KYC) is completed.

Withdrawals are only released to the same payment method used for the most recent deposit, and the account holder's name must match the wallet registration. fx991 may ask for additional documentation — National ID Card (NID), passport, or driving licence — before releasing funds. Refusing to provide documents will result in the withdrawal being held.

Bonus Rules

Welcome Bonus

New players who make a qualifying first deposit receive a 240% match bonus up to a maximum of ৳6,500. The minimum deposit to unlock the bonus is ৳300. Bonus funds and any winnings generated from them carry a 10× wagering requirement that must be completed within 7 days of the bonus being credited. Unused bonus funds expire after 7 days.

Reload & Other Bonuses

A 25% reload bonus is available on subsequent deposits. Daily cashback of 0.6% is calculated on net losses and credited the following morning. A ৳350 referral bonus is credited once your referred friend completes their first qualifying deposit. All bonuses carry a 10× wagering requirement unless stated otherwise on the specific promotion page.

Bonus Abuse

Bonuses are intended for genuine recreational play. fx991 may void bonuses and withhold winnings if it suspects: coordinated betting across multiple accounts, low-risk hedging strategies designed solely to clear wagering requirements, or use of automated betting software. Decisions in these cases are final.

Gameplay & Fair Use

All games on fx991 are supplied by licensed providers including JDB, JILI, Playtech, CQ9, Habanero, Red Tiger, and Sexy Gaming. Each game's RTP is determined by the provider and is published on the game detail page. fx991 does not alter game outcomes.

In the unlikely event of a technical malfunction during a game — disconnection, server error, or display glitch — the round result will be determined by the server-side record, not the display on your device. If the server record is inconclusive, the disputed round will be voided and the stake refunded.

Prohibited Conduct

The following actions are strictly prohibited on fx991:

• Opening multiple accounts or assisting others to do so.
• Using bots, scripts, or automated software to place bets.
• Exploiting software bugs or errors; any winnings from known bugs are void.
• Colluding with other players to manipulate game outcomes, particularly in live table games.
• Using the platform for money laundering or any other unlawful financial activity.
• Threatening, harassing, or abusing fx991 staff or other players via live chat or any other channel.

Breach of any of the above will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities.

Limitation of Liability

fx991 provides its platform on an "as available" basis. We do not guarantee uninterrupted access; scheduled maintenance windows will be announced in advance wherever possible. fx991 is not liable for losses caused by: internet outages outside our control, delays by third-party payment processors, or force-majeure events.

In all cases, the total liability of fx991 to any single player for any single claim shall not exceed the net deposits made by that player in the 30 days preceding the claim. Speculative, consequential, or indirect losses are excluded entirely.

Changes to These Terms

fx991 may update these Terms & Conditions at any time. When a material change is made, we will post a notice on the homepage or send an in-app notification. The revised terms take effect immediately upon publication. If a change is not acceptable to you, your remedy is to close your account before the effective date.

It is your responsibility to check this page periodically. Continuing to use fx991 after any update is published means you accept the updated terms.

How to Contact Us

For questions about these terms, your account, or any transaction, reach our support team through the 24/7 live chat button on the website or in the fx991 App. Live chat is the fastest channel; most queries are resolved within a few minutes. For formal written inquiries — such as account closure requests or dispute escalations — use the in-app support ticket form so that a written record is created for both parties.

fx991 does not publish an email address for general contact. All account-related communications must go through the authenticated live chat or ticket system to protect your account security.