fx991 Privacy Policy

This Privacy Policy explains how fx991 collects, uses and protects personal information when you use our platform at https://fx991.lat. Reading it takes about five minutes and tells you exactly what data we hold and what we do with it.

Who Runs fx991

fx991 operates the online gaming platform at fx991.lat. This policy applies to all players who register an account, make a deposit, play games, or use the fx991 mobile app. By creating an account you confirm that you have read and accepted these terms.

If you have questions about how your data is handled, contact our 24/7 Live Chat support from inside your account dashboard. We do not publish an email address.

Data We Collect From You

We only collect data that is genuinely needed to run your account, verify your identity, process payments, and keep the platform safe. The table below shows the main categories.

We do not collect government tax identification beyond what KYC requires, and we do not ask for your social media passwords or access.

Why We Use Your Data

fx991 uses your personal data for the following purposes only:

• Account management — creating and maintaining your player profile, resetting passwords, and processing login requests.
• Payments — processing deposits (target: within 4 minutes) and withdrawals (target: within 25 minutes) through bKash, Nagad, Rocket, or Bank Transfer.
• Identity verification (KYC) — confirming you are over 18 and that your payment wallet belongs to you, as required before your first withdrawal.
• Responsible gaming — monitoring play patterns so we can offer self-exclusion or deposit limits if we spot signs of problem gambling.
• Fraud prevention and security — detecting duplicate accounts, bonus abuse, and unauthorised access attempts.
• Customer support — answering queries via 24/7 Live Chat and resolving disputes.
• Legal compliance — retaining records as required by applicable regulations.

We do not sell your data to third-party marketing companies. We do not use your data to serve you advertising on other websites.

Payment Data and bKash / Nagad

When you deposit or withdraw using bKash, Nagad, or Rocket, the transaction is processed directly through the respective mobile financial service (MFS) provider. fx991 receives a transaction reference number and amount confirmation. We do not store your bKash PIN or Nagad PIN at any point.

For Bank Transfer withdrawals, we store only the account number and account name you submit. This data is used solely to send your withdrawal and to match the name against your verified KYC documents.

Do We Share Your Data?

fx991 shares personal data only in these limited situations:

Game Providers

To load games from providers such as JDB, JILI, Playtech, CQ9, Habanero, Red Tiger, and Sexy Gaming, your account token and session ID are passed to the provider's server. These providers do not receive your full name, NID number, or payment details.

Payment Processors

Your wallet number and transaction amount are shared with bKash, Nagad, Rocket, or your bank to complete the transaction. Each MFS provider has its own privacy policy that governs how they handle that data.

Legal Requests

If a court order or law-enforcement authority requires disclosure of specific account information, fx991 will comply. We will notify you if we are legally permitted to do so.

Service Providers

We use third-party vendors for server hosting, analytics, and fraud detection. These vendors act only on our instructions and are contractually prohibited from using your data for their own purposes.

How Long We Hold Your Data

Your account data is retained for as long as your account is active. If you close your account, we keep identity and payment records for a minimum of five years to satisfy anti-money-laundering requirements. Chat transcripts are kept for two years. Device logs are kept for twelve months.

After retention periods expire, data is permanently deleted or irreversibly anonymised.

Your Rights as a Player

You have the following rights regarding your personal data held by fx991:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate details (for example, a misspelled name).
• Deletion — request deletion of your data, subject to legal retention obligations.
• Restriction — ask us to pause processing while a dispute is being resolved.
• Objection — object to processing based on legitimate interests.
• Portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, open a ticket via 24/7 Live Chat. We aim to respond within 30 days. Identity verification is required before we action any data request.

Cookies and Session Tracking

fx991 uses cookies and similar technologies to keep you logged in, remember your language preference, and understand how players navigate the site. We do not use third-party advertising cookies.

The fx991 mobile app (Android, version 3.0.14) uses local storage rather than browser cookies for session management. No data leaves your device except when you actively log in or make a transaction.

How We Secure Your Account

fx991 applies the following security measures to protect player data:

• TLS 1.3 encryption for all data in transit between your browser or app and our servers.
• Passwords are hashed using bcrypt before storage — we cannot read your password.
• Two-factor authentication (2FA) is available from your account security settings and strongly recommended.
• Our servers are hosted in ISO-certified data centres with restricted physical access.
• Automated systems flag unusual login locations or rapid account changes for manual review.

No system is completely immune to attack. If a security incident affects your personal data, we will notify you promptly and describe the steps we are taking to fix it.

Players Under 18

fx991 does not knowingly collect data from anyone under 18. All accounts require KYC verification, which includes confirming your date of birth against a government-issued document. If we discover an account was registered by someone under 18, we will close the account, void any winnings, and delete the personal data as quickly as legally possible.

If you believe a minor has registered an account, contact us immediately via 24/7 Live Chat.

When This Policy Changes

We may update this Privacy Policy to reflect changes in how we operate or in applicable regulations. When we do, we will update the "Last updated" date at the top of this page. For significant changes — for example, a new data-sharing arrangement — we will send a notification to your registered mobile number at least 14 days before the change takes effect.

Continuing to use fx991 after a policy update means you accept the new terms. If you do not agree, you can close your account via account settings before the change date.

How to Reach Us

All privacy-related requests and questions should go through our 24/7 Live Chat support, accessible from the bottom-right of any page when you are logged in, or from the Help Center. Live Chat is the fastest channel — most queries are answered within minutes.