fx991 Help Center

Account & Registration

Opening an fx991 account takes under two minutes on a phone. You need a valid mobile number registered in Bangladesh, a password, and you must be 18 or older. One account per person — duplicate accounts are closed and balances forfeited.

What do I need to register?

Go to fx991-register, enter your phone number, choose a strong password, and tick the terms checkbox. That is all you need to start playing. Full identity verification (KYC) is only required before your first withdrawal.

Can I change my registered phone number?

Your phone number is your account identifier. To change it, contact 24/7 Live Chat and complete identity verification first. The process usually takes less than a few hours once your documents are confirmed.

My login is not working. What should I do?

Try these steps in order:

Double-check that you are entering the number you registered with (including the country code if prompted).
Use the "Forgot Password" link on the login page to reset via SMS.
Clear your browser cache or try the fx991 App instead.
If none of the above works, start a Live Chat session for account recovery.

How Deposits Work at fx991

fx991 accepts four payment methods for Bangladesh players: bKash, Nagad, Rocket, and Bank Transfer. All deposits are processed in BDT — no currency conversion fees.

Method	Min Deposit	Typical Speed	Fees
bKash	৳300	~4 minutes	None from fx991
Nagad	৳300	~4 minutes	None from fx991
Rocket	৳300	~4 minutes	None from fx991
Bank Transfer	৳300	~4 minutes	None from fx991

Once you tap "Confirm" in your bKash or Nagad app, funds appear in your fx991 wallet in about 4 minutes. If a deposit is still pending after 15 minutes, take a screenshot of the transaction receipt and send it to Live Chat — do not submit the payment twice.

Is there a maximum deposit limit?

fx991 does not publish a hard maximum deposit cap for standard accounts. High-volume players may be asked to verify identity before processing large amounts. Contact Live Chat if you need to deposit above your current limit.

Welcome Bonus & How the Rules Apply

Your first deposit at fx991 earns a 240% match bonus, up to ৳6,500. So if you deposit ৳300, you receive ৳720 in bonus funds (300 × 2.4). If you deposit ৳2,708 or more, the bonus is capped at ৳6,500.

Wagering requirement: Bonus funds must be wagered 10× before you can withdraw. Example: a ৳1,000 bonus requires ৳10,000 in total bets. The 7-day clock starts the moment the bonus is credited.

Which games count toward wagering?

All fishing games, slots, and lottery titles count at 100%. Live casino games count at a reduced rate — check the bonus terms page for exact percentages per provider. Sports bets do not count toward bonus wagering.

Reload and cashback bonuses

After your welcome bonus is used, you can opt into the 25% reload bonus on subsequent deposits. Daily cashback of 0.6% is credited automatically at midnight BDT on your previous day's net losses — no code required. Cashback has no wagering requirement and can be withdrawn after one round of play.

Referral bonus

Invite a friend using your personal referral link. When they make their first deposit, you both receive ৳350. Funds are credited within 24 hours. Each referral must be a new, verified account from a different device and phone number.

Getting Your Money Out

The minimum withdrawal amount at fx991 is ৳500. The maximum you can withdraw in a single day is ৳115,000. Withdrawals are sent back to the same method you deposited with and usually arrive within 25 minutes.

What is KYC and when do I need it?

KYC (Know Your Customer) is an identity check required before your first withdrawal. You submit one of the following documents:

National ID Card (NID)
Passport
Driving Licence

Upload a clear photo or scan through your account dashboard under "Verification". The fx991 team reviews submissions within 12 hours. First-time withdrawal processing may take up to 1 hour after KYC is approved.

My withdrawal is delayed. What now?

Withdrawals pending beyond 25 minutes after approval usually mean a temporary hold on the payment provider's side. Check that your bKash or Nagad number in the account matches your registered wallet number exactly. If it does and the payment still has not arrived after 1 hour, open a Live Chat with your withdrawal reference number ready.

Can I cancel a pending withdrawal?

Yes, while the status shows "Pending" you can cancel in the withdrawal history tab and the funds return to your fx991 balance immediately. Once status changes to "Processing", the withdrawal cannot be reversed.

Games, Providers & Fairness

fx991 hosts over 3,100 titles from providers including JDB, JILI, Playtech, CQ9, Habanero, Red Tiger, and Sexy Gaming. Categories cover fishing games, slots, lottery, live casino, and sports.

Are the games fair?

Every game on fx991 uses a certified Random Number Generator (RNG) supplied by the original provider. RTP percentages listed on each game card are the provider-certified figures. For example, Lucky Dice (JDB) publishes an RTP of 97.0%, and Ocean Lord (Red Tiger) publishes 97.4%.

What is the minimum bet?

Bets start from ৳1 on some lottery titles (Lucky Dice, Single Deck Blackjack). Most slots and fishing games start at ৳2. High-stakes options like Ocean Lord and Lucky Dice go up to ৳50,000 per round. Check the in-game info panel for exact limits.

Installing the fx991 Mobile App

The fx991 App (version 3.0.14, 28 MB) runs on Android 6.0 and above. It is free and available as a direct APK download — it is not listed on the Google Play Store.

1

Download the APK

Go to fx991-app on your phone's browser and tap "Download APK". The file is 28 MB and should save to your Downloads folder.
2

Allow installs from unknown sources

On Android, go to Settings › Security (or Apps › Special App Access on newer phones) and enable "Install unknown apps" for your browser. This setting only needs to be changed once.
3

Open the downloaded file

Tap the APK in your notifications bar or file manager. Android will show an install prompt — tap "Install". The app icon appears on your home screen in seconds.
4

Log in or register

Open the app, enter your phone number and password. New players can tap "Register" and complete sign-up without leaving the app.

If the app does not open after install, restart your phone and try again. iOS is not currently supported.

All Questions at a Glance

Quick answers to what players ask most often. Tap any question to expand it.

How old do I need to be to play at fx991?

You must be at least 18 years old. fx991 follows responsible gaming guidelines and may request age verification at any point. Accounts found to belong to under-18 players are closed and balances voided.

Can I have more than one fx991 account?

No. One account per person, per device, and per household. If multiple accounts are detected, all accounts are suspended and any bonuses are cancelled. Use the account recovery option if you have lost access to your original account rather than creating a new one.

How long does a deposit via bKash take to arrive?

Most bKash and Nagad deposits arrive in your fx991 wallet within 4 minutes. During peak hours this can stretch to 10 minutes. If your balance has not updated after 15 minutes, contact Live Chat with your bKash transaction ID.

What is the minimum I can deposit?

The minimum deposit at fx991 is ৳300 for all supported payment methods — bKash, Nagad, Rocket, and Bank Transfer.

How do I claim the 240% welcome bonus?

The bonus is applied automatically on your first deposit. You do not need to enter a code. After depositing, bonus funds appear in your balance with a tag showing the wagering requirement (10×). The bonus expires after 7 days if the wagering target is not met.

What happens if I withdraw before meeting the wagering requirement?

If you request a withdrawal while a bonus is still active, the remaining bonus funds and any winnings generated from them are forfeited. Your real-money balance (the amount you deposited minus any losses from real-money play) can still be withdrawn.

How long does KYC verification take?

The fx991 team reviews KYC submissions within 12 hours. Most are completed faster during business hours. Upload a clear, well-lit photo where all four corners of the document are visible. Blurry or cropped images are rejected and you will need to resubmit.

Is the fx991 App safe to install?

Yes. The APK is built and signed by fx991 and only distributed through the official website at fx991.lat. Do not install APK files from third-party sites or Telegram groups — those may be modified. The file size is 28 MB and the current version is 3.0.14 (updated 2026-11-10).

Can I play on iPhone or iPad?

The native App is Android-only. iPhone and iPad users can play through the mobile browser — go to fx991.lat, log in, and add the page to your home screen for a shortcut. All games and deposit options work in the Safari and Chrome mobile browsers.

What is the daily withdrawal limit?

Standard accounts (VIP 1) can withdraw up to ৳115,000 per day. The minimum single withdrawal is ৳500. VIP 2 and above have higher daily limits — see the Bonus & VIP page for the full breakdown.

How do I reach customer support?

fx991 offers 24/7 Live Chat. Click the chat icon in the bottom corner of any page (or inside the App) and a support agent will respond within minutes. There is no email address — Live Chat is the fastest and only official support channel.

What should I do if I think I have a gambling problem?

Your account settings include a self-exclusion tool that lets you lock your account for a chosen period. You can also set deposit limits from the same menu. If you need outside help, the Responsible Gaming page lists free support resources available in Bangladesh.