Responsible Gaming at fx991

fx991's Commitment to Safer Play

fx991 operates for adult players in Bangladesh who choose to gamble as a form of entertainment — not as a source of income. Our responsible gaming policy is built around one idea: you should always be able to stop when you want to. Every tool on this page is free, available immediately through your account settings, and does not require you to contact support first.

We review our safer-play features regularly. If you notice a tool is missing or not working, contact our 24/7 live chat so we can fix it quickly.

Who Can Play — Age Requirement

You must be 18 years old or older to open an account or place any bet on fx991. This applies to all game types: slots, fishing, lottery, live casino, and sports. Age verification is part of the standard KYC process and is required before your first withdrawal. If we have any reason to believe an account holder is under 18, we will suspend that account immediately and return any deposits made.

Signs That Gambling Is Becoming a Problem

Problem gambling rarely appears all at once. It usually builds slowly. The warning signs below are adapted from internationally recognised guidelines. If two or more of these describe your recent behaviour, it is worth pausing and using one of the tools in the next section.

Self-Help Tools Available on fx991

Every fx991 account comes with the following built-in tools. You can activate them from Account Settings → Responsible Gaming at any time. Changes take effect immediately — there is no waiting period to make a limit stricter. Loosening a limit (e.g., raising a deposit cap or ending a cooling-off period early) requires a 48-hour waiting period for your safety.

Setting Your Own Deposit Limits

A deposit limit is the simplest way to keep your spending predictable. You choose the period — daily, weekly, or monthly — and the maximum amount in ৳ (BDT). Once you reach that cap, further deposits are blocked until the period resets. You can always make the limit tighter right away. If you want to raise or remove a limit, the new setting takes effect after 48 hours, giving you time to reconsider.

Example: You set a weekly deposit limit of ৳3,000. On Tuesday you deposit ৳1,500. You can deposit up to ৳1,500 more before the week resets on Monday midnight (UTC+06).

Self-Exclusion and Account Cooling-Off

If you feel you need a longer break, the self-exclusion tool closes your fx991 account for a minimum of 6 months. During this period:

• Your account is locked. You cannot log in, deposit, or bet.
• You will not receive any bonus offers, promotional emails, or SMS from fx991.
• Any balance remaining in your account is held securely. You can request a withdrawal by contacting live chat and completing identity verification.
• After 6 months, the account is not automatically reopened. You must contact support and pass a mandatory 24-hour cooling period before playing again.
• Permanent self-exclusion is also available. This cannot be reversed.

If you need self-exclusion applied urgently and cannot access your account settings, contact 24/7 live chat and we will process the exclusion manually within 15 minutes.

Reality Check and Session Reminders

Time passes quickly during a game session. The reality check feature pauses gameplay at the interval you set (every 30, 60, or 120 minutes) and shows you a summary: how long you have been playing, how much you deposited in this session, and your net result. You then choose to continue or stop. This tool does not block you — it just makes sure you are making a conscious decision to keep going.

Session reminders work differently: they are soft alerts that appear in the corner of the screen at the time you specify. They do not interrupt the game. Both tools work on the fx991 mobile app (Android v3.0.14) and in the browser.

Protecting Under-18s

If you share a device with children or teenagers, we recommend using parental control software to block access to fx991.lat. Standard tools available in Bangladesh include the parental control settings built into Android (Family Link) and most home routers. You can also lock the fx991 app with a separate PIN from the app settings.

Never share your fx991 login credentials with anyone. If you believe a minor has accessed your account, contact our live chat immediately. We will pause the account and investigate without charging your balance.

Getting External Support

Talking to someone outside your immediate circle can make a real difference. The following organisations offer confidential help:

• Kaan Pete Roi — Bangladesh's mental health support line. Available by phone for anyone experiencing distress related to addiction or financial stress.
• Gamblers Anonymous (global) — Online meetings and peer support forums available in English at ga.org. No registration required to read or attend.
• BeGambleAware — begambleaware.org offers a self-assessment quiz, advice on talking to family, and links to counsellors. Available in English.
• GamCare — gamcare.org.uk offers free counselling and a helpline. English-language service, accessible internationally.

Using these resources does not close your fx991 account. You can seek advice privately and then decide what steps, if any, to take on your account.

Contact fx991 About a Concern

Our responsible gaming team is available through the main 24/7 live chat on fx991.lat. When you start a chat, tell the agent you are contacting the responsible gaming team — they can apply limits, process a cooling-off, or begin self-exclusion on the same call without escalation.

If the concern is about someone else's account (a family member, for example), contact us via live chat with as much detail as you can provide. We handle all responsible gaming contacts with full confidentiality.

Questions Players Ask

1. Can I re-open my account after self-exclusion?

After a 6-month self-exclusion, your account is not reopened automatically. You must contact our live chat, state that the exclusion period has ended, and wait a mandatory 24 hours before access is restored. Permanent self-exclusion cannot be reversed under any circumstances.

2. Does setting a deposit limit affect my existing balance?

No. A deposit limit only controls new money coming into your account from bKash, Nagad, Rocket, or Bank Transfer. Any balance already in your account is not touched. You can still bet from your existing balance and withdraw at any time.

3. How quickly does a cooling-off period start?

Immediately. As soon as you confirm a cooling-off period in Account Settings, your account is suspended for deposits and betting. If you trigger it via live chat, the agent applies it within 15 minutes. Withdrawals of your existing balance remain available during a cooling-off.

4. Will fx991 close my account if I use responsible gaming tools too often?

No. Using deposit limits, session reminders, reality checks, or cooling-off periods has no effect on your account standing, your VIP tier, or your eligibility for bonuses when you return. We will never penalise a player for using tools that are there for their benefit.

5. What happens to my bonus balance during self-exclusion?

Any active bonus that has not yet met its wagering requirement (10× at fx991) is forfeited on the date self-exclusion starts. Real money balance is preserved and can be withdrawn by contacting live chat. No new bonuses are issued during the exclusion period.

6. Can I still use the fx991 app if I self-exclude on the website?

Self-exclusion applies to your account across all channels — website, mobile browser, and the fx991 Android app (v3.0.14). It is not possible to stay active on one channel after excluding on another. The exclusion is account-level, not device-level.